Hi, I'm Morné. 👋 I’m a Joburg-based UX Lead & Product Designer.
I bring over 2 decades of design expertise, including 14 years
dedicated exclusively to Product, UX, and UI leadership.
I specialise in leading teams and scaling high-impact mobile products.
Proven scale: I Lead high-performing teams to design & scale big mobile ecosystems,
including the My Vodacom App & VodaPay mini-apps.
My approach: I bridge the gap between business strategy, user needs,
and Agile execution to deliver measurable product growth.
Our buy journey was causing critical drop-offs. Customers struggled to navigate a fragmented catalog of data, voice, and social bundles, resulting in low Goal Completion Rates (GCR). As the UX Lead, my objective was to overhaul this fragmented experience, reduce cognitive load, and design an intuitive e-commerce experience.
My strategic approach & execution
Cross-functional alignment: Orchestrated collaborative design sprints with Executives, Product Owners, Business Analysts, Designers and Technical Architecture teams to map complex backend provisioning constraints against simplified user flows.Data-driven strategy & research
Analysed drops in user drop-off funnels and conducted competitive audits of leading global fintech platforms to establish a modern, scalable purchasing experience.
Prototyping & user validation Oversaw the production of low-to-high fidelity interactive prototypes, testing them continuously with real users to validate layout clarity, product bundling logic, and payment friction points.
Agile lifecycle management Embedded the design track two sprints ahead of development to ensure technical feasibility, and collaborated directly with Developers to execute pixel-perfect interface adjustments.
Solution
An elegant, personalised, and friction-free conversational "Buy Journey" experience. By removing unnecessary steps and clearly categorising bundle offers, we transformed a complex utility loop into a seamless, high-converting checkout experience.Measurable impact
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UX design leadership
Guided cross-functional design squads through product discovery, technical validation, and end-to-end execution.
Product & interaction strategy: Defined the unified interaction model, task flows, and micro-interactions for the entire purchasing ecosystem.
Cross-Functional Alignment: Partnered with engineering, product owners, and business analysts to translate complex backend provisioning into seamless user flows.
Design system governance: Maintained pattern consistency, accessibility standards, and UI excellence across the VodaPay Super-App ecosystem.
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UX Lead makeover
Frictionless transaction loop: Transformed a highly fragmented purchasing path into an intuitive, high-velocity e-commerce engine.
Elevated Goal Completion Rate (GCR): Drastically reduced user drop-off points, resulting in a measurable surge in completed bundle transactions.
Optimised conversion funnels: Lowered cognitive load and checkout time by removing structural steps and simplifying bundle categorisation.
Accelerated digital revenue: Drove measurable product growth by converting casual app traffic into active mobile commerce buyers.